Automate early stage contact and provide a more effective past due account targeting strategy to reduce delinquencies and write-offs.
Streamlined Collections™ is a unified communications (UC) application for the contact center that automates early-stage collections and enables expert agent engagement for a more effective delinquent account targeting strategy so you can get more promises to pay faster, reduce servicing costs and write-offs, and improve collections results.
Streamlined Collections enables you to:
- Increase collections by dynamically targeting your delinquent accounts to ensure you are reaching the right people at the right time.
- Reduce staffing costs by automating early-stage collections activity with self service and pay-by-phone functionality.
- Reduce the cost per collected dollar by streamlining the agent desktop and workflow.
- Comply with regulatory changes through improved controls, tools, and reporting.
Whether your collections center is centralized or distributed, Streamlined Collections™ brings your business rules, hard-learned best practices and administration into a centrally managed platform. Unifying command and control of your campaign management reduces costs and simplifies training for managers and supervisors. Workflows synchronize intraday tasks to reduce idle time, leading to increased collections results without additional staff.
Dialer administrators can implement campaign strategies with dynamic filters to select the best records to improve right party contacts. Real-time visibility to campaign progress along with answering machine detection and pacing controls deliver more productive results and compliance with changing government regulations.
Call centers can also leverage premise or on-demand voice portal capabilities to automate early stage collections activities with outbound self service helps lower staffing costs. Agent account ownership provides a high touch relationship between a debtor and a collector, while desktop automation guides the agent with best practices through appropriate conversational steps to increase promises to pay and dollars collected.
In addition, Streamlined Collections offers end-to-end real-time and historical reporting for the visibility and insight that managers require to positively impact business results.
Streamlined Collections™ uses the power of software in a brand new way to target your specific business objectives and is readily extensible and includes access to complementary capabilities as your needs grow and change Streamlined Collections enables you to:
- Simplify, bolster, and automate your collections process.
- Leverage advanced campaign management capabilities for improved right party contacts.
- Deploy automated outbound capabilities with self service to enable pay-by-phone functionality.
- Provide agents with a simplified, browser-based interface and scripting capabilities.
- Make real-time changes to campaign strategies, target telephone numbers, and exclusion lists.
- Demonstrate regulatory compliance with pacing controls and reporting.